If none of the suggestions in our FAQ solved your problem, you should consider a complete reinstall. Please follow these instructions:

1. Uninstall NIC
   Download Delnvc5 uninstall program for NVC/NIC version 5.x from this link. You should not worry about the error messages at this point.
   
   
2. Restart the computer 
   
   
3. Delete the Norman folder or as much as the content of this folder that you are able to delete.
   There may be a few files that you will not be able to delete. 
   
   
4. Download the latest installation package and run the installer to reinstall Norman Internet Control.
   Latest version of NIC is available here. 

Note:
If programs that protect startup keys (Run) in Registry are installed, for example antispyware software, you must make sure that the real-time protection in these is disabled before you install/update Norman Internet Control.