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In this FAQ we have tried to collect some questions (and their respective answers) which are often asked to Norman's support staff. We have tried to group the questions in some main categories as seen below. Hopefully this will be of help to the users of NIC. Note in particular that Norman Internet Control consists of the two products Norman Virus Control and Norman Personal Firewall. Each of these products have its own FAQ (see links below). How can I run a safe simulation of downloading and executing a virus, and confirm Norman's antivirus product is performing as expected?
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NVCOAS.EXE is using too much CPU power and interferes noticeably with other applications/work
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When I access License information from the Norman tray icon, the expiry date shows INCORRECTLY that my license is already expired or will expire very soon. How do I correct this?
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I have installed Norman Internet Control 5.6/5.7, but after installation nothing happens. I am not able to find the Norman program group, and there is no other indications that the program is installed and running.
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I have installed NIC and I had somebody else's antivirus software on my computer. Now my computer will not start - what to do?
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Norman Internet Control stopped a virus, and after this I cannot run any programs. How can I fix this.
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After upgrading NIC my installation does not longer work. I have tried all suggestions in your FAQ, but to no avail. What should I do?
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Why can I no longer check the status of installed modules (previously available from “Components” in the Utilities module)?
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I can no longer recognize/find the Norman icon from Add/Remove programs in Windows Control panel. Why?
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After upgrading to NIC v5.8 I am no longer able to access files in the quarantine. Where are they, and how can I get access to them?
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I cannot find the options About and Active components in the tray menu after upgrading to NIC v5.8. What is wrong?
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When selecting License Information from the N-icon, the expiry date shows 0000/00/00. Is there something wrong with my license?
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After upgrading my installation to NIC v5.8 the structure in my Norman installation directory has changed. Is something wrong?
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After upgrading Norman Internet Control there is no longer a Norman Personal Firewall option in my Component list. Where can I find this option now?
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With Windows XP there is irregular resource usage and instability in Netsh after installing/upgrading NPF/NIC - why?
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The boot process is slow and/or the Internet access is delayed after installing/upgrading to NIC version 5.7 - why
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I have problems with wireless networking after installing/upgrading Norman Internet Control - why?
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I get Error 651 when attempting to connect to the Internet. What is this and what can I do to remedy the situation?
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What does the message "Do you want to import previously created Norman Personal Firewall rules" mean?
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After upgrading I cannot access intranet recourses any more. What has happened and what can I do to remedy this?
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I run Windows XP Service Pack 2 and get a Blue screen with error INVALID_PROCESS_ATTACH_ATTEMPT, why?
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I use Norman Personal Firewall / Norman Internet Control and cannot upgrade my operating system to Windows Vista. What shall I do?
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After upgrading to Norman Internet Control 5.90 I recieve an error message followed by a system reboot: - why?
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After upgrading to Norman Internet/Virus Control 5.90, the tray icons for Norman Virus Control (and/or Norman Personal Firewall) have disappeared from the taskbar. Why?
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Norman Internet/Virus Control tells me the computer needs a reboot, but when I reboot, the message just reappears. What can I do?
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CURRENT VIRUS THREATS
Latest virus definition file published
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Norman is one of the world’s leading companies within the field of data security. With products for antivirus (virus control), personal firewall, antispam, and encryption, the company plays an important role in the data industry.
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