The Repair option which is available from the program Delnvc5 in your installation may be helpful in case of error messages or other signs that the NVC installation is incomplete. Delnvc5 resides within the folder ...\Norman\Nvc\Bin.

If you still have problems, you should download, install and run Nsupinfo to gather information about your installation. This information is valuable to Norman’s support personnel when troubleshooting the incident.

After installation Nsupinfo resides in the folder ...\Norman\Nvc\Bin. The result of Nsupinfo will be stored in a file on your computers desktop.