Problem

After upgrading to 5.8 my NVC installation does not work any longer. I have tried all suggestions in your FAQ, but to no avail. What should I do?

Answer

If none of the suggestions in our FAQ solved your problem, you should consider a complete reinstall. Please follow these instructions: 

1. Uninstall NVC
   Download the uninstall program Delnvc5 for NVC/NIC version 5.x from this link. Run it and select Remove|Next|Finish.
   
   
2. Restart the computer  
   
   
3. Delete the Norman folder or as much as the content of this folder that you are able to delete.
   There may be a few files that you will not be able to delete.  
   
   
4. Download the latest installation package and run the installer to reinstall Norman Virus Control.
   Latest version of NVC is available here.
   
   Note: If programs that protect startup keys (Run) in Registry are installed, for example antispyware software, you must make sure that the real-time protection in these are disabled before you install/update Norman Virus Control.