Problem

When trying to upgrade your operating system from Windows XP to Windows Vista you get a message stating that Norman Virus Control is not compatible with Vista.

Solution

You should remove the current version of Norman Virus Control from you system before upgrading, and thereafter install Norman Virus Control for Windows Vista.

Remove Norman Virus Control

Before you remove Norman Virus Control you should save your current authentication key, as this will be needed during reinstallation for Norman Virus Control for Windows Vista. You will find the authentication key by right clicking the N icon at the lower right hand side of your screen and selecting Configuration editor.

  1. Open your Start-menu 
  2. Open Control Panel 
  3. Open “Add or Remove Programs" 
  4. Select Norman Virus Control in list over currently installed programs 
  5. Click the Change/Remove button 
  6. Check the Remove option 
  7. Click Next 
  8. Click Finish 
  9. Restart you computer

Upgrade to Windows Vista

You can now resume or restart your upgrade.

Install Norman Virus Control for Windows Vista

You can download Norman Virus Control for Windows Vista from this page.

Use the authentication key you saved from your old installation when you install the Vista version of the program.

Status of Vista versions of Norman's products

Norman is currently working on versions that will be compatible with Windows Vista and these are is due to be released in near future. You will find updated information about the status for Norman's products for Windows Vista on this web page.

Note

If you followed a link to this page and you do not have Norman Virus Control installed, but an antivirus product from another vendor, please contact your vendor for updated information about Vista compatibility