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Support » Frequently Asked Questions » Norman Virus Control
Norman Virus Control
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In this FAQ we have tried to collect some questions (and their respective answers) which are often asked to Norman’s support staff.

Hopefully this will be of help to the users of the various NVCv5.x products.

I have updated my installation of Norman Virus Control / Norman Security Suite, but still the application says 'The scanner engine is not up to date'
>> more
How can I run a safe simulation of downloading and executing a virus, and confirm Norman's antivirus product is performing as expected?
>> more
Crash in Norman Personal Firewall setup wizard
>> more
NVCOAS.EXE is using too much CPU power and interferes noticeably with other applications/work
>> more
After upgrading to Norman Internet/Virus Control 5.90, the tray icons for Norman Virus Control (and/or Norman Personal Firewall) have disappeared from the taskbar. Why?
>> more
How do I successfullly remove viruses/malware with Norman Virus Control?
>> more
I have lost my authentication key for Norman Virus Control. How do I get it back?
>> more
I have problems with my installation. Is there a program to help?
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What does it mean when the green Norman tray icon has a yellow exclamation mark on it?
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What does it mean when the green Norman tray icon has a red X mark on it?
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What does the message "Files that could not be scanned" mean?
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Is it wise to use Norman Virus Control in addition to other antivirus software?
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NVC5 and version numbers - How can I check that NVC is up-to-date?
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How do I start NVC?
>> more
How do I scan my machine for viruses?
>> more
How do I start and stop the on-access scanner
>> more
Should I scan my machine on a daily basis?
>> more
Can I automate virus scanning?
>> more
How do I update NVC?
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How do I handle downloaded updates?
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How often should I update NVC?
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Should I contact Norman if NVC detects a virus?
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What does it mean when the green Norman tray icon has a cog on it?
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I get the error message "Cannot connect to product server" - how do I solve this?
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Norman Virus Control stopped a virus, and after this I cannot run any programs. How can I fix this.
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Nothing happens when I left-click the ‘N’ tray icon. Is something wrong?
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The scanner engine is not up to date. What does this mean and what should I do?
>> more
Problem: Cclaw error messages
>> more
CURRENT VIRUS THREATS
High risk
08 Jan 09 Conficker
Medium risk
15 Aug 08 AntiVirus 2008
24 Oct 07 Pidief.A
24 Jan 07 Tibs
25 Sep 06 Stration
18 Jan 06 Small.KI
12 Sep 05 Bagle.CS
17 Aug 05 Zotob.B
08 Jun 05 Mytob
17 Feb 05 MyDoom.AQ
26 Jul 04 MyDoom.L
25 Mar 04 Netsky.P
Low risk
05 Mar 07 Viking.GT
27 Jan 06 Feebs
16 Jan 05 MyDoom.AH
22 Apr 04 SDBot
30 Mar 04 Netsky.Q
Latest virus definition file published
>> 2009-01-08

Norman is one of the world’s leading companies within the field of data security. With products for antivirus (virus control), personal firewall, antispam and antiadware, the company plays an important role in the data industry.