Antispam technology is not an absolute science. You may therefore experience that emails which are indeed spam are permitted by Norman Email Protection (false negatives), or that legitimate emails are blocked/quarantined (false positives).

Fine-tuning the antispam module is an ongoing process.

To help us identify and correct false positives and negatives, you may send emails that are incorrectly diagnosed to one of the following addresses:

• False positives (legitimate emails that NEP incorrectly diagnoses as spam)
  falsepositive@norman.no
  
  
• False negatives (spam that NEP incorrectly diagnoses as clean)
  
  spamtrap3@norman.no

NOTE: An email must be sent as an attachment to be processed by this system. Forwarding the email will not be sufficient, as a forwarded email/spam will be modified in the forwarding processed, and thus not be identical to the original email that was supposed to be blocked/not blocked in the first place.

How to: 

1. Create a new email. 
2. Drag and drop the spam/false positive into the new email. (It should now appear as an attachment). 
3. Send the new email to spamtrap3@norman.no or falsepositive@norman.no.

The addresses above are for false positive/negative reporting only. For other technical questions and issues, please contact your local Norman support office.