It is inevitable that any antivirus vendor sometimes defines a perfectly innocent program component (file) as a malicious program. The complexity of malicious software and correspondingly the antivirus programs, as well as the vast number of malware that is processed each day unfortunately have such consequences. Even though the antivirus vendors of course make their utmost to avoid so-called "false positives".

From the form below you may upload files that Norman's antivirus programs define to be malware, while you suspect the file(s) to be a legitimate, non-infected program component. Only use the form here to upload files that you suspect to be false positives. Use this form to upload real malicious files for analysis.

Before you submit any file that you suspect is a false positve, please make sure that you have updated your antivirus program with the latest virus detection files.

Optionally you may state your email address, which will be used to give you feedback regarding your submission. I.e. whether this is a false positive or a real malicious file.