Norman Email Protection and Internet Explorer 11

Problem description

The web based quarantine report in NEP is not compatible with Internet Explorer 11. 


This is a known issue that will probably be solved in an upcoming version of Norman Email Protection. However, it can be worked around following these instructions:

- Make sure that the server has ALL Windows updates relating to Framework 4.0

- Open the Web\Quarantine\webroot\custom.config file in a text editor. 

- Make sure that the "AllowUnSupportedBrowser" is set to true ()

- If the line is not there, then simply add it. Save the file.

- Stop and restart the Quarantine service and do a IISReset



Date Published: 2013.11.20   Date Updated: 2013.11.20