Support issues from Norman

Script error in policy when viewing the exclude list

Fri, 10 Feb 2012 09:17:00 +0100

Product: Norman Endpoint Manager 9

When opening a policy to view or edit the exclude list a script error occurs.

Npro 8.10 linux clients not able to fetch updates

Fri, 06 Jan 2012 08:40:00 +0100

Npro 8.1 Linux clients are not able to fetch updates from the Internet nor the NEM server

Blocked Senders/Trusted Senders Error or Sieve Database not available

Tue, 20 Dec 2011 09:43:00 +0100

This issue can present in variety of different ways, but the result is that the “Rules” page in the NEP console is empty, no new Sieve scripts can be added to the system and users get an error message when they attempting to access their “Blocked Senders”/”Trusted Senders” settings in Quarantine.

Problem indication 1:

Users get an error message when accessing their “Blocked Senders”/“Trusted Senders” options in their Quarantine page.

Problem indication 2:

The Rules page in the Norman Email Protection…

Spotify does not work when Norman Personal Firewall is active

Tue, 20 Dec 2011 08:35:00 +0100

After installation of or upgrade to Norman Personal Firewall version 9, some users have reported an issue where it's not possible to logon to Spotify. In some of these cases the process npfsvc32.exe is using more than 90% cpu.

Note! This problem has only been observed on computers running the combination of Windows XP, Spotify and Norman Personal Firewall version 9. Users running other operating systems or Norman Security Suite 8 will not be affected.

Sorting messages by Probability will cause them to be deleted if the user attempts to drag & drop messages within the directQuarantine folder.

Mon, 28 Nov 2011 13:38:00 +0100

Product: Norman Email Protection
Module: Direct Quarantine

Outlook 2003 only: Sorting messages by Probability will cause them to be deleted if the user attempts to drag & drop messages within the directQuarantine folder.

Empty NEP Quarantine page after login

Thu, 17 Nov 2011 08:51:00 +0100

When attempting to log into the Quarantine pages on the Norman Email Protection server, you are redirected to a completely blank page.

Tab af netværkforbindelse efter opgradering af Norman Security Suite 9

Wed, 02 Nov 2011 12:27:00 +0100

I sjældne tilfælde har vi observeret at Norman Internet Update applikationen bryder sammen når du opgraderer Norman security Suite fra version 8 til version 9. Dette kan føre til tab af netværksforbindelse.

Grunden til dette problem er blevet identificeret og en løsning vil blive offentliggjort snarest.

Falsk positiv på systemfilen c:\windows\system32\wkssvc.dll

Fri, 21 Oct 2011 11:12:00 +0200

Definitionsfiler offentliggjort 19 oktober kl 23.00 CET oplevede en falsk positiv på systemfilen c:\windows\system32\wkssvc.dll. Den blev opdaget som W32/Vundo.UWB.Denne fil hører til arbejdsstationen Manager Service.

Manuel sletning af NPR-lagret indhold

Fri, 23 Sep 2011 12:32:00 +0200

Når du anvender Norman Patch an Remediation/Norman Risk and Vulnerability Manager, vil lagringen muligvis fylde for meget og du vil løbe tør for diskplads.

Samtlige udrulninger mislykkes ved 0000190D fejl efter installation af Windows 2008 R2 SP1 og .NET Framework 4.0 på Norman Patch & Remediation 7.0 eller højere

Fri, 02 Sep 2011 13:18:00 +0200

Alle udrulninger mislykkes ved 0000190D fejl efter installation af Windows R2 SP1 og .NET Framework 4.0 på Normans Patch & Remediation 7.0 eller højere.

Symptomer:

Windows 2008 R2 SP1 og .NET Framework 4.0 er blevet installeret på Norman Patch & Remediation 7.0 serveren.
Samtlige patch udrulninger mislykkes ved 190D fejl.
IIS log viser 404.17 fejl for alle GET anmodninger for patch udrulninger.
Manuelle forsøg på at downloade binære patches via webbrowseren viser en 404 IKKE FUNDET…