Support issues from Norman

Script error in policy when viewing the exclude list

Fri, 10 Feb 2012 09:17:00 +0100

Product: Norman Endpoint Manager 9

When opening a policy to view or edit the exclude list a script error occurs.

Npro 8.10 linux clients not able to fetch updates

Fri, 06 Jan 2012 08:40:00 +0100

Npro 8.1 Linux clients are not able to fetch updates from the Internet nor the NEM server

Blocked Senders/Trusted Senders Error or Sieve Database not available

Tue, 20 Dec 2011 09:43:00 +0100

This issue can present in variety of different ways, but the result is that the “Rules” page in the NEP console is empty, no new Sieve scripts can be added to the system and users get an error message when they attempting to access their “Blocked Senders”/”Trusted Senders” settings in Quarantine.

Problem indication 1:

Users get an error message when accessing their “Blocked Senders”/“Trusted Senders” options in their Quarantine page.

Problem indication 2:

The Rules page in the Norman Email Protection…

Spotify does not work when Norman Personal Firewall is active

Tue, 20 Dec 2011 08:35:00 +0100

After installation of or upgrade to Norman Personal Firewall version 9, some users have reported an issue where it's not possible to logon to Spotify. In some of these cases the process npfsvc32.exe is using more than 90% cpu.

Note! This problem has only been observed on computers running the combination of Windows XP, Spotify and Norman Personal Firewall version 9. Users running other operating systems or Norman Security Suite 8 will not be affected.

Sorting messages by Probability will cause them to be deleted if the user attempts to drag & drop messages within the directQuarantine folder.

Mon, 28 Nov 2011 13:38:00 +0100

Product: Norman Email Protection
Module: Direct Quarantine

Outlook 2003 only: Sorting messages by Probability will cause them to be deleted if the user attempts to drag & drop messages within the directQuarantine folder.

Empty NEP Quarantine page after login

Thu, 17 Nov 2011 08:51:00 +0100

When attempting to log into the Quarantine pages on the Norman Email Protection server, you are redirected to a completely blank page.

Loss of network connection after upgrading to Norman Security Suite 9

Wed, 02 Nov 2011 12:27:00 +0100

In some rare cases we have observed that the Norman Internet Update application crashes when upgrading Norman Security Suite from version 8 to version 9. This might lead to loss of network connection.

The cause of this problem has been identified, and a fix will be released shortly.

False positive on the system file c:\windows\system32\wkssvc.dll

Fri, 21 Oct 2011 11:12:00 +0200

Definition files released 19 October at 23:00 CET had a false positive on the system file c:\windows\system32\wkssvc.dll. It was detected as W32/Vundo.UWB. This file belongs to the Workstation Manager Service.

Manual Deletion of NPR Content storage

Fri, 23 Sep 2011 12:32:00 +0200

When using Norman Patch and Remediation/Norman Risk and Vulnerability Manager the area you designated for package storage might grow too large and you might run out of disk space.

All deployments fail with 0000190D errors after installing Windows 2008 R2 SP1 and .NET Framework 4.0 on Norman Patch & Remediation 7.0 or higher

Fri, 02 Sep 2011 13:18:00 +0200

All deployments fail with 0000190D errors after installing Windows 2008 R2 SP1 and .NET Framework 4.0 on Norman Patch & Remediation 7.0 or higher.

Symptom

Windows 2008 R2 SP1 and .NET Framework 4.0 have been installed on the Norman Patch & Remediation 7.0 Server.
All patch deployments fail with 190D errors.
IIS logs indicate 404.17 errors for any GET requests for patch deployment content.
Manual attempts to download patch binaries via web browser display a 404 NOT FOUND error.