Frequently Asked Questions

Q: Can Patch and Remediation patch vulnerabilities on computers that aren’t in the same domain as the Patch and Remediation server?
A: Norman Patch and Remediation communicates with a patch agent on the clients. This makes it possible to install updates regardless of the domain a client computer belongs to.

Q: What happens if a computer is offline when a patch job is performed?
A: Norman Patch and Remediation communicates with a patch agent on the clients. This makes it possible to install updates regardless of the domain a client computer belongs to. Patch and Remediation keeps a database of all machines that should be patched. If one or more machines are offline during the patch job, the patches will be installed as soon as the clients come back online.

Q: We’re using WSUS today, what are the advantages of Norman Patch and Remediation?
A: Norman Patch and Remediation includes support for patching of several applications from Adobe, Apple, Citrix, Microsoft, Mozilla, Oracle and more. Microsoft’s products are responsible only for a small portion of all reported vulnerabilities. To limit the risk, it’s important to patch all used products.

Q: Do we still have to manually install patches for applications that are not supported out-of-the box by Patch and Remediation, for example self-developed applications?
A: With the add-on module, Norman Content Wizard, it’s easy to deploy patches for other software than what’s already supported out-of-the-box. Content Wizard seamlessly integrates with the Patch and Remediation management console so you can manage and deploy all patches from a single console.

Q: We have a hetrogeneous environment with both Windows, Mac and Linux clients. Which platforms can be patched by Norman Patch and Remediation?
A: Norman Patch and Remediation delivers agents for Microsoft Windows, Apple Mac and several Linux and UNIX distributions. See System Requirements for more information.

Q: Does the patch agent require a lot of system resources?
A: The patch agent who installs on the clients uses normally below 15 MB RAM. When the agent performs a patch job, the patch job will require the same amount of system resources as a regular installation of the patch.

Q: Can we prevent a patch to be deployed, for example if our CRM system doesn’t work with the latest web browser patches?
A: With Norman Patch and Remediation, the administrator is in full control of which patches are to be installed in the network. It’s also possible to deploy patches based on computer groups or separately handle individual computers.

Q: How many clients can Patch and Remediation handle?
A: The largest installation today handles over 250.000 clients, but we also have installations at customer sites with less than 50 clients.

Q: Do the computers automatically boot after a patch installation?
A: This is something the administrator decides when creating the patch job. With Patch and Remediation, the IT administrator is in full control.

Q: Do I have to be onsite to create a patch job?
A: No. The web based administration console for Patch and Remediation makes it possible to patch from anywhere as long as you can reach the console.

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