Potential false positive virus alarm

Description du problème

Norman's antivirus program reports that one of my files is infected by a malicious program. However, I suspect that the file is clean, and that this is a false virus alarm. What do I do?

Solution du problème

It is inevitable that any antivirus vendor sometimes defines a perfectly innocent program component (file) as a malicious program. The complexity of malicious software and correspondingly the antivirus programs, as well as the vast number of malware that is processed each day unfortunately have such consequences. Even though the antivirus vendors of course make their utmost to avoid so-called "false positives".

Click the link below and upload to Norman the file that you suspect is erroneously defined as malicious.

Before you submit any file that you suspect is a false positve, please make sure that you have updated your antivirus program with the latest virus detection files.

Potential false positive virus alarm



Date de publication:: 2012.12.17   Date de mise à jour: 2012.12.17