How do I successfullly remove viruses/malware with Norman's antivirus software?

Description du problème

How do I successfullly remove viruses/malware with Norman's antivirus software (e.g. Norman Security Suite, Norman Virus Control, Norman Antivirus & Antispyware and more)?

Solution du problème

1. The first thing you should do is to disable System Restore and delete the Temporary Internet Files

This will remove quite a few malicious files and speed up scanning time.

Deleting Temporary Internet Files:

This will depend on what type of Web Browser you are using. The following method is for Internet Explorer 7:

  1. Go to Windows Start menu --> (Settings -->) Control Panel --> Internet Options.
  2. Click Delete.
  3. Click Delete files and confirm by clicking Yes.
  4. Wait while the files are being removed.
  5. Click Close and then click OK.

Disabling System Restore:

  1. Right-click My Computer (either on the start menu or the desktop)
  2. Select Properties.
  3. Select the System Restore tab.
  4. Check Turn off System Restore.
  5. Click Apply and then click OK.
  6. Restart the computer.

System Restore should be turned back on after the computer has been successfully cleaned for malware/viruses. Do this by repeating steps 1-3 and then uncheck the Turn off System Restore box. Then click OK and restart the computer.

2. Make sure that your Norman software is up to date

Right click the Norman icon and choose Internet Update.

A download will start if there is an available update, wait for the download to finish. Then wait another five minutes to make sure the update is installed properly.

3. Start a manual scan of the computer

  • Right-click the Norman icon and select Scan Computer. (Norman Security Suite / Norman Antivirus & Antispyware)
  • Right-click the Norman icon and select Scan hard disks. (Norman Virus Control)

The scan will take some time depending on your computer. 30-60 minutes is not uncommon. If you are using Norman Virus Control, you might have to click Clean when the scan is complete.

4. Reboot the computer

Some malicious files can only be removed by rebooting the computer.

5. If the computer is still infected after the reboot, you should try to scan with Norman Rescue Disk.

You can download Norman Rescue Disk from here

When the malware cleaner is finished, reboot the computer.

If the computer is still infected, you should contact your local support
department. The computer is most likely infected with new and unknown
malware/viruses. The Norman software will need an update to detect and
remove these. You might be asked to run some of our forensic tools so that
we can discover these unknown files.

Cleaning of back-up folders on Windows Me and XP

Date de publication:: 2004.10.05   Date de mise à jour: 2015.08.20