Frequently Asked Questions

The scan log indicates there are still unresolved items. How do I remove them?

The unresolved items in the scan log may be:

  • restricted access archives (xar, rar, etc.)
    Solution: Use the Reveal in Finder option to find the file and delete it manually. Make sure to empty the Trash.
  • restricted access mailboxes (Thunderbird, etc.)
    Solution: Use the application to remove the entry containing the infected file.
  • files owned by another user
    Solution: Use the Reveal in Finder option to find the file and contact the owner to find out if it is safe to remove that file. If it is safe to remove the file, delete it manually. Make sure to empty the Trash.
    NOTE
    Restricted access files means files Norman Antivirus for Mac can only open, but it cannot modify them.

Where can I see details about the product activity?

Norman Safeground AS keeps a log of all important actions, status changes and other critical messages related to its activity. To access this information, follow these steps:

  1. Open Norman Antivirus for Mac.
  2. Do any of the following:
    • Click Norman Antivirus for Mac in the menu bar and choose Show History.
    • Press Command-Comma(i).
      Details about the product activity are displayed.

Can I update Norman Antivirus for Mac through a Proxy Server?

Norman Antivirus for Mac can update only through proxy servers that do not require authentication. You do not have to configure any program settings.

If you connect to the Internet through a proxy server that requires authentication, you must switch to a direct Internet connection regularly in order to obtain malware signature updates.

How do I remove the Web Advisor extensions from my web browser?

  • To remove the Web Advisor extensions from Mozilla Firefox, follow these steps:
    1. Open your Mozilla Firefox browser.
    2. Go to Tools and select Add-ons.
    3. Select Extensions on the left column.
    4. Select the extension and click Remove.
    5. Restart the browser for the removal process to complete.
  • To remove the Web Advisor extensions from Google Chrome, follow these steps:
    1. Open your Google Chrome browser.
    2. Click on the browser toolbar.
    3. Go to Tools and select Extensions.
    4. Select the extension and click Remove.
    5. Click Uninstall to confirm the removal process.
  • To remove Web Advisor from Safari, follow these steps:
    1. Open your Safari browser.
    2. Click on the browser toolbar and click Preferences.
    3. Select the Extensions tab and find the Web Advisor on Safari extension in the list.
    4. Select the extension and click Uninstall.
    5. Click Uninstall to confirm the removal process.