Norman Personal Backup
AVG Technologies acquired Norman Safeground in 2014 and as a result Norman Personal Backup is no longer available.
Norman Personal Backup was a Norman branded third-party product. The manufakturer www.jottacloud.com took over subscriptions on October 31st 2015 and offer you to continue as before.
Jottacloud have probably contacted you already, but if not you can try migrating from Norman to Jottacloud from here: Migrate to Jottacloud.