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After running the Norman System Speedup registry cleaner some HP utilities stop working

Problem description

After running registry cleaning several HP utilities stop working. During PC startup the user is prompted to insert an installation disk for the affected utilities. We have gotten reports of this issue with the following HP utilities:

HP DocumentViewer
HP PhotoSmart Express
HP Photosmart Premier

The problem might affect other HP utilities as well.

Solution

We are currently investigating the issue and aim to release an update soon that will fix it. Until a fix is available, please use one of the following workarounds:

Workaround 1:

  1. Insert the HP installation disk when prompted to. Follow the instructions to fix and/or reinstall the affected HP utilities
  2. Start Norman System Speedup
  3. On the home screen, uncheck Registry Cleaner

Workaround 2:

  1. Start System Restore (Start|All programs|Accessories|System Tools)
  2. Revert to a system restore point created before the problem occurred
  3. On the home screen, uncheck Registry Cleaner


Date Published: 2012.09.14   Date Updated: 2012.10.22

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