Reboot loop when uninstalling the antispam module on Windows 8.1

Problem description

Uninstalling the Norman Antispam module from Norman Security Suite will not work on Windows 8.1. It will result in an error message from the zanda.exe module, followed by a reboot loop. The error code reported will be 0x00150018.


- Rename the file c:\program files\norman\nsc\bin\nassvc32.exe to nassvc32.bak.

- Restart your PC

- Delete the c:\program files\norman\nsc\ folder



Date Published: 2013.10.09   Date Updated: 2013.10.09