Blocked Senders/Trusted Senders Error or Sieve Database not available

Probleem omschrijving

This issue can present in variety of different ways, but the result is that the “Rules” page in the NEP console is empty, no new Sieve scripts can be added to the system and users get an error message when they attempting to access their “Blocked Senders”/”Trusted Senders” settings in Quarantine.

Problem indication 1:

Users get an error message when accessing their “Blocked Senders”/“Trusted Senders” options in their Quarantine page.

Problem indication 2:

The Rules page in the Norman Email Protection console shows no scripts and no new scripts can be added. When attempting to add a new script you get a message saying that the “Sieve database is not available”.

Problem indication 3:

In the Error log shows entries like the ones below.

---- MODUSADM log entry made at 12/19/2011 10:17:06

Sieve data source error 0xE00A03F1 : Sieve database not initialized

---- MODUSADM log entry made at 12/19/2011 10:17:15

Sieve data source error 0xE00A03F1 : Sieve database not initialized

Reason:

The reason for the issues above is that the MODUS services running do not have access to the Sieve database. There are a number of reasons for this ranging from the Sieve table in the database has been corrupted or deleted, to the service losing their connection to the database.

Probleem oplossing

You must first determine what the reason for the issue is.

Issue 1: The running MODUS services have lost their connection to the Sieve database.

You can easily determine this by opening Norman Email Protection Administrator, going into “System” and then selecting the “System Databases” tab. In the “Database Settings” list, select “Sieve Database” and press the “Test Connection” button directly to the right.

If you get the message “TESTS COMPLETED SUCCESSFULLY!”, there is a very good chance that the services have lost their connection to the Sieve and you only need to restart the services that start with “MODUS” in the “Services” tab.

Issue 2: The Sieve database is deleted or corrupt.

You can determine if the Sieve database has been corrupted or deleted by opening Norman Email Protection Administrator and going into “Rules”. If you immediately are shown an error message saying “Unable to connect to the Sieve database”, your database is most likely damaged or deleted.

You can call your local Norman Support office for assistance in the matter, but you will most likely have to re-run the Norman Email Protection installation on top of your current system. If that does not work, you will have to reinstall Norman Email Protection.



Datum gepubliceerd:: 2011.12.20   Datum geupdate: 2012.11.14