Console shows 'policy not updated' for the Endpoint Manager

Probleem omschrijving

The Endpoint Manager server (top level or midlevel) is reported as 'not updated' in the Endpoint Manager Console even if it is 100% up to date.

 

Probleem oplossing

This might be caused by a bug in a previous version of the Endpoint Manager database causing a value to be unintentionally cleared/deleted,

Please do the following:

1. On the Endpoint Manager server, open a command prompt (run as Administrator)

2. Give the command "cd\program files\norman\noc\bin"

3. Give the command "noc_enable /dump".

 

If the Endpoint Manager entry is lost, you will see something like this:

Norman Endpoint Manager Enabler v. 2.0.0.2

E9AE2A8SDADLKJLADBBBA252B36848A494A6A0D9F4A5

nem=

Operation successful!

 

If the Endpoint Manager entry is correct, you will see something like this:

Norman Endpoint Manager Enabler v. 2.0.0.2

E9AE2A8SDADLKJLADBBBA252B36848A494A6A0D9F4A5

nem=SERVER01

Operation successful!

 

If the Endpoint Manager entry is correct the problem is not caused by the database bug, and you should contact your local Norman Support department for help troubleshooting the issue.. 

 

If the entry is missing, please do the following:

1. Copy the file noc_enable.exe from c:\program files\norman\noc\bin on your Endpoint Manager server to c:\program files\norman\temp on a managed Endpoint Protection Client

2. Open a command promt on the client (run as Administrator)

3. Give the command "cd\program files\norman\temp"

4. Give the command "noc_enable /dump". You should now see the name or the IP of the Endpoint Manager the client is reporting to

Norman Endpoint Manager Enabler v. 2.0.0.2

E9AE2A8SDADLKJLADBBBA252B36848A494A6A0D9F4A5

nem=SERVER01

Operation successful!

 

To insert the the cleared NEM entry to the database, please do the following:

1. On the Endpoint Manager server, open a command prompt (run as Administrator)

2. Give the command "cd\program files\norman\noc\bin"

3. Give the command "noc_enable /setnem SERVERNAME/IPADRESS", fe.g. "noc_enable /setnem SERVER01". Note: SERVERNAME/IPADRESS must be the name or IP adress of your endpoint manager server as deducted in the previous step

4. Open the Windows Service Control Manager and restart the Service "Norman Njeeves".

5. Restart the Norman Endpoint Manager console to verify that your Endpoint Manager is reported as up to date.

 

Note! The bug causing this problem has been fixed, so the problem should not reoccur after following the above mentioned steps.

 

If you need further assistance or help, please contact your local support department.



Datum gepubliceerd:: 2013.06.10   Datum geupdate: 2013.06.10