Non-responsive Client page in NEM
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Date published: 2011-01-13 Date updated: 2011-02-22
Product:
Endpoint Protection
Module(s):
Configuration
Operations System(s):
Windows 2003 Server
Windows 2008 Server
Problem description
When using the Norman Endpoint Manager, you might experience that nothing happens when clicking the warning/error indicators on the left side of the page or that nothing in the "Clients" page works.
Problem solution
This is because the "Enhanced Security Configuration"(ESC) feature is activated in Internet Explorer. This feature should be turned off unless there is a specific reason for it being turned on.
To turn off this feature, follow this guide:
Windows 2000, Windows 2003
1. Go to "Control Panel"
2. Open "Add or Remove Programs"
3. Select "Add/Remove Windows Components"
4. In the presented list over Windows components, you have to find "Internet Explorer Enhanced Security Configuration".
Uncheck the feature and click "Next".
Windows 2008
1. Go to the "Server Manager", normally by pressing the "Start" button and then "Server Manager".
2. Under "Server Summary" you will find "Security Information".
3. In "Security Information" you will, on the right hand side, find an option with the name "Configure IE ESC". Press this.
4. Select "Off" for both Administrators and Users, then click "OK".
After following the steps above your "Clients" page should become responsive and the warning/error indicators should work as normal.
