Incomplete uninstallation detected
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Date published: 2004-01-23 Date updated: 2011-01-17
Product:
Endpoint Protection
Module(s):
Installation, Distribution, Upgrade
Operations System(s):
Windows XP 32 bits
Windows Vista 32 bits
Windows 2000
Windows XP 64 bits
Windows Vista 64 bits
Windows 95/98/Me
Windows NT
Problem description
When trying to reinstall Norman's antivirus software I get the following message:
This system is scheduled for a restart. Please shut down all applications and restart the system before running setup again.
Problem solution
After uninstalling Norman's antivirus software, you must restart the computer before reinstalling. This is to ensure the previous installation will be completely removed, as several files may be scheduled to be deleted in the next boot.
If you have already restarted the computer and still get this error message, you should look for the file NVC5.txt in the Windows directory. Delete this file and run setup again.
