Registration required when running Internet Update
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Date published: 2005-02-04 Date updated: 2011-01-17
Product:
Endpoint Protection, Endpoint Protection for Linux (standalone version), Virus Control for AMaViS, Virus Control for Novell Netware (FireBreak)
Module(s):
Internet update
Operations System(s):
Windows XP 32 bits
Windows Vista 32 bits
Windows 2000
Windows XP 64 bits
Windows Vista 64 bits
Windows 95/98/Me
Windows NT
Novell Netware
Windows 2003 Server
Problem description
When I try to update my installation by running Internet Update, I get the error message
Registration required
Problem solution
The reason for this may be several. Common for all scenarios is that you have tried to validate with a syntactically correct key (otherwise you would have got another error message). However that key is not in our key database (yet) - see below.
Scenario 1:
You have got a new authentication key and are using an old one in your installation
If you have a previous installation of Norman Virus Control or Norman Internet Control, and then changed to to the other product, you will always get a new key. The old key is then revoked.
Your first attempt in correcting the Registration requred error should be to check if the key in your installation is the same one as the latest one you have got from any Norman representative.
Scenario 2:
You have just used one of Norman's registration pages to get a new key, and the email with the key has just arrived
It may take some time from the key is issued to it is updated in Norman's centalized databases. The reason for this is that the replication system may be busy with some time-consuming task.
Please try to wait for one hour or two and try again.
Scenario 3:
You have waited several hours and the same error message is still displayed
An error may have occured in our system
You should contact Norman support.
Always include your authentication key in the request.
