Problem installing new programs, drivers etc.
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Date published: 2004-01-23 Date updated: 2011-01-17
Product:
Endpoint Protection
Operations System(s):
Windows XP 32 bits
Windows Vista 32 bits
Windows 2000
Linux
Windows XP 64 bits
Windows Vista 64 bits
Windows 95/98/Me
Windows NT
Windows 2003 Server
Problem description
Setup stops responding during installation of a program using Install Shield when the virus scanner is active.
Problem solution
Stop the On-access scanner from the tray icon menu (N) or by removing the checkmark from Configuration Editor | Norman Virus Control | Components | Start. Remember to save and reverse the process after completing the installation.
The cause of the problem is a conflict between an Install Shield component, _isdel.exe, and some other running application. _isdel.exe is a file that cleans up the Temp directory after an installation.
