Norman Virus Control stopped a virus, and after this I cannot run any programs. How can I fix this.
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Date published: 2005-04-13 Date updated: 2011-01-17
Product:
Endpoint Protection
Module(s):
On demand scanner, On access scanner, Command line scanner
Operations System(s):
Windows XP 32 bits
Windows Vista 32 bits
Windows 2000
Windows XP 64 bits
Windows Vista 64 bits
Windows 95/98/Me
Windows NT
Windows 2003 Server
Problem description
Some customers have reported that they cannot run any .exe files after Norman Virus Control has removed a malicious program.
Problem solution
This problem is most likely due to the fact that Norman Virus Control stopped a malicious program which has been referred to in a special Registry key. This key has information about how to run .exe files, but NVC did not clean that registry entry. Every time when you are attempting to run an .exe file, Windows is searching for the malicious file and is unable to find it (and consequently unable to run the .exe file).
Double click and run the attached file which resets the Registry entry:
[HKEY_CLASSES_ROOT\exefile\shell\open\command]
This should solve the problem.
| Usage | Title | Comment |
|---|---|---|
| Software | Fix for .exe problems | Fixes problem running exe files |
