I have updated my installation of my Norman product, but still the application says the scanner engine is not up to date
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Date published: 2008-11-11 Date updated: 2011-08-01
Product:
Endpoint Protection
Module(s):
Installation, Distribution, Upgrade
Operations System(s):
Windows XP 32 bits
Windows Vista 32 bits
Windows 2000
Windows XP 64 bits
Windows Vista 64 bits
Windows 95/98/Me
Windows NT
Windows 2003 Server
Problem description
The error message
The scanner engine is not up to date
persists even if the Norman application is updated.
Problem solution
This problem often occurs if the date the computer is wrong. Check your computer's date and, if wrong, adjust it to the correct date. In most cases, this will fix the problem.
Also, make sure that you have in fact updated your application (right-click on the Norman-icon at the bottom right of the screen and select Internet Update).
If you are still experiencing the same error message after this, please contact Norman Support.