Potential false postive virus alarm
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Date published: 2006-11-24 Date updated: 2011-01-17
Product:
Endpoint Protection, Endpoint Protection for Linux (standalone version), Virus Control for Novell Netware (FireBreak)
Module(s):
On demand scanner, On access scanner, Command line scanner
Operations System(s):
Windows XP 32 bits
Windows Vista 32 bits
Windows 2000
Linux
Windows XP 64 bits
Windows Vista 64 bits
Windows 95/98/Me
Windows NT
Novell Netware
Windows 2003 Server
Problem description
Norman's antivirus program reports that one of my files is infected by a malicious program. However, I suspect that the file is clean, and that this is a false virus alarm. What do I do?
Problem solution
It is inevitable that any antivirus vendor sometimes defines a perfectly innocent program component (file) as a malicious program. The complexity of malicious software and correspondingly the antivirus programs, as well as the vast number of malware that is processed each day unfortunately have such consequences. Even though the antivirus vendors of course make their utmost to avoid so-called "false positives".
Click the link below and upload to Norman the file that you suspect is erroneously defined as malicious.
Before you submit any file that you suspect is a false positve, please make sure that you have updated your antivirus program with the latest virus detection files.
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| Potential false postive virus alarm |