Potential false postive virus alarm

Date published: 2006-11-24

Date updated: 2009-12-11

Product: Norman Antivirus & Antispyware, Norman Endpoint Protection, Norman Endpoint Protection, Norman Security Suite, Norman Security Suite PRO, Norman Virus Control, Norman Virus Control, Norman Virus Control for Linux, Norman Virus Control for Linux, Norman Virus Control for Novell Netware (FireBreak), Norman Virus Control for Novell Netware (FireBreak), Norman Virus Control single user

Module: On demand scanner, On access scanner, Command line scanner

Operating system: Windows XP 32 bits, Windows Vista 32 bits, Windows 2000, Linux, Windows XP 64 bits, Windows Vista 64 bits, Windows 95/98/Me, Windows NT, Novell Netware, Windows 2003 Server

Problem description

Norman's antivirus program reports that one of my files is infected by a malicious program. However, I suspect that the file is clean, and that this is a false virus alarm. What do I do?

Problem solution

It is inevitable that any antivirus vendor sometimes defines a perfectly innocent program component (file) as a malicious program. The complexity of malicious software and correspondingly the antivirus programs, as well as the vast number of malware that is processed each day unfortunately have such consequences. Even though the antivirus vendors of course make their utmost to avoid so-called "false positives".

Click the link below and upload to Norman the file that you suspect is erroneously defined as malicious.

Before you submit any file that you suspect is a false positve, please make sure that you have updated your antivirus program with the latest virus detection files.