The Norman Endpoint Manager server is "dead"
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Date published: 2009-12-04 Date updated: 2011-01-14
Product:
Endpoint Protection
Operations System(s):
Windows 2000
Windows 2003 Server
Windows 2008 Server
Problem description
The Norman Endpoint Manager server seems to be "dead". Nothing is working as it should.
When starting the elogger debug utility (\norman\npm\bin\elogger.exe) several of the following lines are shown:
13:37:12 nvoy.exe (0) 0000 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
13:37:12 nvoy.exe (0) 0010 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
13:37:12 nvoy.exe (0) 0020 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
13:37:12 nvoy.exe (0) 0030 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
I can also see the following reference to a fatal error:
13:37:12 nvoy.exe (0) >>>> F A T A L E R R O R:
13:37:12 nvoy.exe (0) <<<< Resource database (v4) is corrupt.
Problem solution
Your server has probably had an uncontrolled shutdown or restart. This could be an abrupt power loss, a reset switch hit, a blue screen of death (BSOD), or something else killing the operating system in an uncontrolled way. In certain scenarios this can lead to a corrupt store (the database containing all information and settings).
To fix this issue, you have to restore a backup of the store. This can be done in the following way:
- Delete the file \norman\resources\store.nts
- Rename the file \norman\resources\store.last_load.nts to store.nts
- Give the command
nvoy.exe /load
We are working on making the store more robust to reduce the chance of this type of corruption to happen.