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Norman Patch & Remediation Web Site - Server Error in '/' Application: Runtime Error

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Date published: 2010-02-04       Date updated: 2011-01-14

Product:
Patch and Remediation

Operations System(s):
Windows 2003 Server

Problem description

This article addresses a configuration issue that will cause Runtime Errors on certain portions of the Norman Patch & Remediation Web Site.

Users may see "Page cannot be displayed" messages or, if "Show Friendly HTTP Error Messages" is disabled inside the browser, the following:

 

Also, the following errors may appear in the PatchLink Event Log:
Event Type: Error
Event Source: PatchLink Update Server
Event Category: None
Event ID: 0
Date: 8/8/2007
Time: 2:54:31 PM
User: N/A
Computer: ComputerName
Description:
Location: Global Error Handler

Message:
MESSAGE:
Ambiguous match found.
Inner Message:
Ambiguous match found.
Type:
System.Web.HttpParseException
URL:
http://ComputerName/computers/default.aspx
SOURCE:
PatchLink Update Server

Problem solution

This error is caused when the PatchLink Update Server Web Site is running under ASP.NET Framework 2.0 or higher.

Change the PatchLink Update Server to run under the default of ASP.NET Framework 1.1:

  1. Within the Internet Information Services (IIS) Manager, right-click and choose Properties on the PatchLink Update Server website.
  2. Choose the ASP.NET tab.
  3. Under the ASP.NET version drop-down menu, select version 1.1.4322 instead of version 2.x or 3.x.
  4. Click OK.
  5. Restart IIS.