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Norman Patch & Remediation options console: Download Loop

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Date published: 2010-06-07       Date updated: 2011-01-14

Product:
Patch and Remediation

Operations System(s):
Windows 2003 Server

Problem description

I have a lot of messages similar to this in Options-view of my Norman Patch & Remediation console:
Packages    Completed            113 (secs)     False

This means that one or several packages have failed to download, and you are stuck in something you could call a "Download loop".

Problem solution

On the Patch & Remedation server, do the following:

  1. Open a Command Line Window(CMD) and type the following:

    osql -E [Press enter]
    use PLUS [Press enter]
    delete from plus.dbo.packagerequests where packagerequest_status like '%Requesting%' [Press enter]
    go [Press enter]
    exit [Press enter]

     
  2. Open the web page of your Norman Patch & Remediation console.
  3. Browse to "Options" in the top menu.
  4. Select "Configure" in the bottom menu, and select the "Restart"-button, this will restart the Replication Service, then close the window.
  5. Back in the Options-overview, select the "Reset"-button and press Ok on the following popup.

Now License and Vulnerabilities will replicate (This may take from 5 to 30 minutes), and after this you should not see any new download attemtps for packages that ends with False.