Clients not visible in Endpoint Manager console after latest upgrade
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Date published: 2010-07-01 Date updated: 2011-03-09
Product:
Endpoint Protection
Module(s):
Administrator console
Operations System(s):
Windows 2003 Server
Windows 2008 Server
Problem description
After a recent upgrade the Endpoint Protection clients are no longer visible in the Endpoint Manager administration console.
Problem solution
We have identified a bug causing clients in the administration console to become invisible. This will happen if one or more of the managed clients has a logged on user with special characters in the username (f.eg æ, ø, å).
The bug has been identified, and a permanent fix will be released shortly. This article will be updated as soon as the fix has been released.
Update 6 July 2010: A fix to address this issue has been released.
