The Customer's privacy is important to Norman, as is Norman's desire to delivering products that help the Customer in its day-to-day personal computing. Norman only processes personal data in compliance with applicable personal data legislation.
Norman provides products and services (jointly hereinafter referred to as products) for business laptops, desktops, servers and networks to protect against malicious software such as trojans, spyware, viruses, worms and other potentially unwanted software. Norman's products also help the Customer stop other type of unwanted content like spam, unwanted content on the web and other potential harmful content from Internet based systems or services.
Norman only uses personal data as described in this Privacy Statement in order to fulfill Norman's obligations and to improve Norman's products.
This Privacy Statement describes the use of personal data in relation to Norman's own products. Norman and its subsidiaries may also provide products or services from other vendors, in which cases these products or services are subject to the respective vendors' Privacy Statements and/or regulations.
If Norman needs the Customer's personal data (e.g. contact information such as name, address, email address) in order to contact the Customer, Norman will explicitly inform the Customer and ask for it, and not automatically gather it.
Personal data that the Customer provides upon Norman's request, will only be used by Norman, Norman's subsidiaries, Norman's suppliers and Norman's affiliates.
The Customer's personal data may be used to provide the products that the Customer asks for or be used to improve the products. For further information about Norman's use of information, please also see item 1.4 and 1.5 below. By providing information, the Customer will be regarded as having consented to such use of the Customer's personal data.
Except as described in this statement, the Customer's personal data will not be transferred to third parties without the Customer's consent. Norman occasionally hire other companies to provide limited services on Norman's behalf, such as answering customer questions about products or services, or performing statistical analysis of Norman's services or more extensive services as determined by Norman. Norman will only provide those companies the personal data they need to deliver the service, and they are not allowed to use that information for any other purpose.
Norman and any supplier may use and disclose personal data about the Customer if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Norman; (b) protect and defend the rights of Norman, Norman's subsidiaries, affiliates, resellers and agents (including enforcing Norman's agreements), (c) act in urgent circumstances to protect the personal safety of Norman employees, users of Norman products, or members of the public, or (d) provide or improve the services.
Personal data collected by Norman may be stored and processed in Norway or any other country in which Norman or its affiliates, subsidiaries, resellers or agents maintain facilities. By using Norman's products, the Customer consents to any such transfer of information outside of the Customer's country.
Norman is committed to protecting the security of the Customer's information. Norman uses different technologies and processes to accomplish this and to comply with the requirements regarding information security and internal control routines following from applicable data protection legislation.
Norman is collecting information to identify and mitigate threats at an early stage. By contributing, the Customer become part of the Norman Protection Community, and will benefit from information from other community members. Norman only processes the Customer's personal data on an aggregated level in relation to Norman Protection Community. No information is transferred from one member to another.
Norman's software may collect information about the Customer's computer and its software. This may include information about the computer environment, like location/country set in the operating system, operating system version and patch level, language used, hardware configuration and the status and statistics from installed Norman software and other related information.
If Norman's products encounter any problems while running on the Customer's computer, information such as status information about the Customer's computer as well as running processes, performance information, the file name that was processed when the error encountered, cryptographic hash, vendor, size, date stamps and other related information may be processed. In addition Norman reserves the right to process full URLs to indicate the origin of the file, which may occasionally contain personal data such as search terms or data entered in forms.
Norman, and/or its suppliers, also reserve the right to collect the Internet Protocol (IP) address and/or Media Access Control (MAC) address of the computer(s) on which Norman is installed, as well as other general, statistical information used for license administration, product analysis, and for improving product functionality. This information will, however, not be correlated with any personally identifiable information.
Collected data and reports are used to improve Norman's products. The reports may also be used for statistical or other testing or analytical purposes, trending, and generation of virus signatures. Access to the reports is limited to Norman employees, contractors, and vendors who have a business need to use them.
By using Norman`s products the Customer will be regarded as having consented to the use of data described here.
If the Customer has questions about Norman's processing of personal data or this Privacy Statement in general, please contact Norman by email at email@example.com or by phone (see www.norman.com for phone numbers to your local Norman contact).