How do I successfullly remove viruses/malware with Norman's antivirus software (e.g. Norman Security Suite, Norman Virus Control, Norman Antivirus & Antispyware and more)?
This will remove quite a few malicious files and speed up scanning time.
This will depend on what type of Web Browser you are using. The following method is for Internet Explorer 7:
System Restore should be turned back on after the computer has been successfully cleaned for malware/viruses. Do this by repeating steps 1-3 and then uncheck the Turn off System Restore box. Then click OK and restart the computer.
Right click the Norman icon and choose Internet Update.
A download will start if there is an available update, wait for the download to finish. Then wait another five minutes to make sure the update is installed properly.
The scan will take some time depending on your computer. 30-60 minutes is not uncommon. If you are using Norman Virus Control, you might have to click Clean when the scan is complete.
Some malicious files can only be removed by rebooting the computer.
When Norman Malware Cleaner is finished, reboot the computer.
If the computer is still infected, you should contact your local support
department. The computer is most likely infected with new and unknown
malware/viruses. The Norman software will need an update to detect and
remove these. You might be asked to run some of our forensic tools so that
we can discover these unknown files.