Scan log unresolved items
The scan log indicates there are still unresolved items. How do I remove them?
The unresolved items in the scan log may be:
Date Published: 2014.03.14 Date Updated: 2014.03.14
- restricted access archives (xar, rar, etc.)
Solution: Use the Reveal in Finder option to find the file and delete it manually. Make sure to empty the Trash.
- restricted access mailboxes (Thunderbird, etc.)
Solution: Use the application to remove the entry containing the infected file.
- files owned by another user
Solution: Use the Reveal in Finder option to find the file and contact the owner to find out if it is safe to remove that file. If it is safe to remove the file, delete it manually. Make sure to empty the Trash.
Restricted access files means files Norman Antivirus for Mac can only open, but it cannot modify them.